Do I or Don't I?....

Do I or Don’t I?…


It was a dilemma, do I or don’t I cancel the training for Wednesday? It was a small crowd of 15 people coming from around Wales and England. Was it fair to let them down by cancelling at the last minute?

My step-dad died on Sunday after being in hospital and care since Christmas. It was unexpected. He had a temperature Saturday night and was taken into hospital. Seemed fine but within a couple of hours was gone.

In addition, we are still reeling from the burglary and all the repercussions that involves with the police and insurance companies. The thought of trying to put on a smiley happy persona in front of 15 people was the last thing I wanted to do.

I decided to go ahead and turned up with my folders and pen in hand. It didn’t take long to realise what a great, motivated and enthused crowd we had.

I’m really pleased I made the decision not to cancel. The session started quietly, as they always do, as people wary of one an other at the start begin to relax. Within 40 minutes there was a buzz around the room which grew for the remainder of the session. It was a good crowd and fun and the energy was so infectious I thoroughly enjoyed the training.

So I have to say a big thank you to everyone who turned up. I hope you got something from the training. I know you gave me a lot.

Great Service

I frequently write about business in the UK and poor customer service.  Well, some companies deserve a mention for the great service they provided this week.

My story starts on Tuesday when we left the French Alps for our 14 hours drive home.  With temperatures in the high 30C's the air-conditioning pump on our Jeep seized and in the process shredded the fanbelt.  We managed to get to a garage at Saints Geosmes a small community in the North East of France.

The staff at the garage were friendly and tried everything they could to find us a fanbelt but with no luck.  A lot of French businesses shut down during August for their annual summer vacation and the nearest Jeep supplier, 65 kilometres away, at Dijion weren't answering the telephone.  It was now lunchtime in France and everything shuts down for a couple of hours for the traditional lunch or siesta break.  Stranded, we did the only thing we could think of and rang home and spoke to the motor supplier in Cwmbran that we frequently deal with  Mon & Border Motors.

Explaining we wanted a smaller fanbelt than the norm for our jeep as we wanted to bypass the air con pump Mon and Border came up with 3 possible sizes that might work.  They ordered the 3 belts and received them within a couple of hours.  By 4pm (UK time) Fedex had collected the parts.  The next morning by 10:00am (French time) Fedex delivered the parcel and we were back on the road by 10:30am.

So a big thank you to several businesses who provided great service and got this traveller back on the road in less than a day.