Friday 30 November 2012

Three skills......

As a teenager trying to build a career as a tennis player November and December were the months of no competitions, rest and time to plan the coming season. The process involved reviewing the year’s performance and putting a plan together to improve in the coming year. Although injury put an end to the tennis dreams, reviewing and setting goals is a habit that stayed with me for life.

For me, goals are something I work on every day but in November I put in that extra special effort to make sure they can all be ticked off my list as achieved by December.

This year my key goal has been ticking along but not with the gusto it needed for me to reach the final target. The main reason for being behind has been lack of focus. It’s easy to make excuses but the second half of 2012 has been traumatic, with my focus shifted to family issues the goals got left behind. November was a wake up call. Reviewing my goals I realised I was about to fail big time with my key goal. The main problem was the amount of work I still needed to do in a very short time to achieve my targets. Quite frankly, there weren’t enough hours so help had to be drafted in. It was time to start thinking outside the box.

I pride myself on being a good planner, well organised, focused and determined. Yesterday 30th November, I achieved my goals 100%. Looking back I see there were three skills that helped me achieve them with the assistance of my husband and daughter - begging, nagging and bribery!

Monday 12 November 2012

Admin Support for Landlords

It started as a way of being able to charge out the time I spend on administration.  It went on to become a business idea.  And now after months of building the infrastructure www.tirokapms.co.uk is finally open for business.

So what is www.tirokapms.co.uk and how can it help you?

If you are a landlord in England or Wales you will understand how much paperwork is involved with having a property to let.  First you need to have Energy Performance Certificates or EPC before you can even begin advertising your property.  You need Gas Safety Certificates, Inventories, Property Manuals, Tenancy Agreements and Deposit Protection before your tenant moves into the property.

Once the tenant has moved into the property there is on going maintenance checks, inventory checks, tenancy renewals and annual gas safety certificates.  And what happens if you need to evict the tenant for whatever reason?  You find yourself waiting weeks or months for solicitors to put some urgency into issuing notice to leave and very little if any change out of £500 for the service.

www.tirokapms.co.uk is an admin support service for landlords guaranteeing quick turnaround time for a fraction of the cost of a solicitor.  Between us we have 25+ years experience in managing residential properties and all staff and directors of the company are either NLA accredited landlords or LAW (landlord Accredited Wales) some of us even have accreditation with both.  You can be sure we are up to date with the latest rules and regulations.

So if you are a landlord in England or Wales why not give our admin support services for landlords a try.  Think of us as your own personal secretary.  We are sure you will be happy with our quick turnaround service and the savings you can make on legal documents.  Visit www.tirokapms.co.uk for further information or contact our offices on 0845 337 0509





Wednesday 7 November 2012

In Support of National Adoption Week

It is National Adoption Week again and this year the emphasis is on adopting older children. It is a very sad fact that out of 36,000 older children in the UK waiting to be adopted on 80 were adopted last year. So, I write this blog in support of adopting older children.


In 2008 my husband and I adopted our daughter. She was 9 years old. To be honest we got all the ‘don’t do it’ comments from friends who had adopted and experienced problems. But here we are 4 years later proud parents to a 13 year old teenager.

Is she a perfect daughter, far from it? But then are we the perfect parents? What I do know is we are typical parents nagging our typical teenage daughter to clean her teeth, have a wash, clean her bedroom, tidy up her mess and get a move on because she is running late for school.

While there are many horror stories about teenage kids and adopted kids we are very lucky to have such a beautiful well behaved loveable daughter.  Her school teachers and our friends can't praise her enough. Even the friends who encouraged us not to adopt have nothing but praise for her. I would encourage anyone considering adopting to think about an older child along with the joys and pleasure they give.

I certainly wouldn’t want to miss the hugs and kisses I get every morning as she leaves for school and every evening before she goes to bed; the moaning and groaning every morning when I try to wake her up for breakfast. The laughter she brings to the dining table every evening with her stories about kids and teachers from school. The pleasure I get from watching her growing into a beautiful confident young adult.

I dread to think what we would have missed if we hadn’t adopted our daughter and can honestly say I have never regretted the decision to adopt an older child. 

So, if you are thinking of adoption please consider an older child.

Friday 5 October 2012

Do I or Don't I?....

Do I or Don’t I?…


It was a dilemma, do I or don’t I cancel the training for Wednesday? It was a small crowd of 15 people coming from around Wales and England. Was it fair to let them down by cancelling at the last minute?

My step-dad died on Sunday after being in hospital and care since Christmas. It was unexpected. He had a temperature Saturday night and was taken into hospital. Seemed fine but within a couple of hours was gone.

In addition, we are still reeling from the burglary and all the repercussions that involves with the police and insurance companies. The thought of trying to put on a smiley happy persona in front of 15 people was the last thing I wanted to do.

I decided to go ahead and turned up with my folders and pen in hand. It didn’t take long to realise what a great, motivated and enthused crowd we had.

I’m really pleased I made the decision not to cancel. The session started quietly, as they always do, as people wary of one an other at the start begin to relax. Within 40 minutes there was a buzz around the room which grew for the remainder of the session. It was a good crowd and fun and the energy was so infectious I thoroughly enjoyed the training.

So I have to say a big thank you to everyone who turned up. I hope you got something from the training. I know you gave me a lot.

Sunday 2 September 2012

Cwmbran Health & Safety Gone Mad..

Why has health and safety gone mad?  Initially, there to protect workers it seems to have gone totally the other way now creating health hazards rather than improving them.  I'm talking about the new motorcycle barriers along the Monmouthshire and Brecon Canal.

In July, I was full of praise for sealing the tolpath from Pontnewydd in Cwmbran up to Pontypool Wharf.  It made such a difference to the bike rides our family enjoy.  No more bumping along stoney paths or muddy routes. 

With August spent on holiday yesterday was the first chance I had to ride the tolpath in a month. What a nightmare!  I spent more time pushing my bike than riding it.  With barriers stopping you from cycling under bridges I found myself along with a numerous other users of the tolpath having to cross uncontrolled roads and negotiate steep steps with a bicycle all in the name of Health & Safety.  I'd love to know which numbskull came up with the idea to barricade these bridges.

Is there a secret agenda to help the law profession get more customers through the personal injury compensation scheme?  My family's supposedly enjoyable Sunday bike ride resulted in my daughter twisting an ankle, my husband damaging his bike and me tweaking my back.  I watched parents with pushchairs struggling up banks and across roads as they were unable to take the natural route under the bridge.  Joggers cursing as they struggled to get through the barrier so narrow even my daughter couldn't squeeze through.  I dread to think what happens when someone in a wheelchair or on a mobility scooter goes along the path.

For hundreds of years, generations of family's have enjoyed walking and cycling along the tolpath.  No more, with Health & Safety gone mad another peaceful family pursuit is curtailed.

Friday 24 August 2012

Great Service

I frequently write about business in the UK and poor customer service.  Well, some companies deserve a mention for the great service they provided this week.

My story starts on Tuesday when we left the French Alps for our 14 hours drive home.  With temperatures in the high 30C's the air-conditioning pump on our Jeep seized and in the process shredded the fanbelt.  We managed to get to a garage at Saints Geosmes a small community in the North East of France.

The staff at the garage were friendly and tried everything they could to find us a fanbelt but with no luck.  A lot of French businesses shut down during August for their annual summer vacation and the nearest Jeep supplier, 65 kilometres away, at Dijion weren't answering the telephone.  It was now lunchtime in France and everything shuts down for a couple of hours for the traditional lunch or siesta break.  Stranded, we did the only thing we could think of and rang home and spoke to the motor supplier in Cwmbran that we frequently deal with  Mon & Border Motors.

Explaining we wanted a smaller fanbelt than the norm for our jeep as we wanted to bypass the air con pump Mon and Border came up with 3 possible sizes that might work.  They ordered the 3 belts and received them within a couple of hours.  By 4pm (UK time) Fedex had collected the parts.  The next morning by 10:00am (French time) Fedex delivered the parcel and we were back on the road by 10:30am.

So a big thank you to several businesses who provided great service and got this traveller back on the road in less than a day. 

  



Saturday 14 July 2012

Boris Does It Again

As Boris Johnson once again puts his foot in it by claiming people who work from home are skivers, I'd like to add my tuppence worth about home business.

If you've read any of my previous blogs you will know I am an advocate of home business.  I've been self-employed for 23 years during which time I have created 15 businesses all started and run from home.  I'm not unique in this, just look at how many successful entrepreneurs started their business from home. Here are three that easily come to mind: Simon Dolan worth around £74 million started his accounting business from home.  Andrew Reynolds worth around £30 million started his niche marketing business from home.  Kevin Green who I guestimate is worth in excess of £20 million runs his business from home.

Running a business from home offers low start up costs, flexible working hours and in my opinion a much greater opportunity for success.  My working day starts when I wake up.  This morning it was 4:00am, by 9:00am (when the family start stirring) I will have managed 5 hours solid work with no interruptions. The rest of my day is then free to spend with my family, afterall, it is a Sunday and it is school holidays.

On a normal work day ( when my daughter is in school day) I start around 4:00am, wake the family up at 7:00am. Once breakfast is out of the way and daughter safely in school I'll be back at work by 9:00am work through to 3:30pm (I don't eat lunch) when I collect my daughter from school. When we get home I'll do some more work while she does her homework and I'll finish around 6:00pm.  Total hours worked on average 11 per day. When I was an employee a typical day for me was get to work for 8:30am, morning tea around 10:30, lunch at 1:00pm, afternoon tea at 3:15pm and finish work at 5:00pm. The total number of hours worked around 7 per day. 

Working from home has increased the number of hours available to work as I am not stuck in traffic jams at the start or end of the day. My commute to work is out of bed, down the stairs and into the office. Working from home does require discipline.  For me, I'm a naturally early riser around 4:00am each morning but I wonder how many people would enjoy staying in bed for a couple of extra hours sleep. I rarely eat lunch but for many working from home it is the chance for extended lunch breaks. These become some of the perks of working from home as well as some of the downsides to productivity. 

Creating a balance between work and family time can be difficult.  Jobs that take 5 minutes can lead to spending and hour or so doing additional things while I'm on the computer but the flexibility of working hours that suit me is really important.  When my daughter is on school holidays so am I.  I might start work at 4:00am but when she gets up around 10:00am work stops and I am free to spend the rest of the day with her.  A few months ago my daughter commented on how lucky she was to have parents who worked from home as a lot of her classmates spend their holidays with grandparents or at school clubs while their parents worked.

So, I say to Boris Johnson, think again before you criticise people who work from home.  Many of us create the businesses that are so important to this economy and are the taxpayers who keep you in a job.